LEADER 00000nam 2200241 a 4500
001 0566081946
007 t
008 041018s2000 enka rb 001 eng
020 0566081946
040 CURLLC
050 4 HF 5415.335 H6
100 1 Hill, Nigel,|d1952-
245 10 Handbook of customer satisfaction and loyalty measurement
/|cNigel Hill and Jim Alexander.
250 2nd ed.
260 Aldershot :|bGower,|cc2000.
300 290p.
500 Rev. ed. of: Handbook of customer satisfaction
measurement. c1996.
650 0 Consumer satisfaction|xEvaluation|vHandbooks, manuals,
etc.
650 0 Marketing research|vHandbooks, manuals, etc.
700 1 Alexander, Jim.
