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SUBJECTS (1-33 of 33)
Service Industries Management
1
Mark
  The best service is no service : how to liberate your customers from customer service, keep them hap
Price, Bill, 1950-
San Francisco, Calif. : Jossey-Bass ; Chichester : John Wiley [distributor], c2008. -Access this resource online 		c2008
EBOOKS
2
Mark
  Business service firms, service space and the management of change.
Bryson, J. R., 1963-
Cambridge : Economic and social research centre in association with University of Cambridge, 1997.   		1997
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Reading Room Mezzanine  338.47 BRY  4 WEEK LOAN  AVAILABLE
3
Mark
  Business services, the management of change and regional development in the United Kingdom : a corpo
Wood, Peter.
Cambridge : Economic and social research centre in association with University of Cambridge, 1995.   		1995
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Reading Room Mezzanine  338.47000941 WOO  4 WEEK LOAN  AVAILABLE
4
Mark
  Competitive strategies for service organizations
Botten, Neil, 1946-
Basingstoke : Macmillan, 1999.   		1999
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HD 9980.5 B7  8 WEEK LOAN  AVAILABLE
5
Mark
  Contemporary services marketing management : a reader

London : Dryden Press, 1997.   		1997
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415 C7  8 WEEK LOAN  AVAILABLE
6
Mark
  Gemba Kaizen A Commonsense Approach to a Continuous Improvement Strategy
Imai, Masaaki, 1930-
New York : McGraw Hill, [2012] -Access this resource online 		2012
EBOOKS
7
Mark
  Improving service quality in the global economy : achieving high performance in public and private s
Milakovich, Michael E.
Boca Raton, Fla. : Auerbach, 2006.   		2006
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Teaching Reserve  658.562 MIL  UNTIL CLOSING  ASK at the Reading Room
8
Mark
  The management and marketing of services.
Mudie, Peter.
Oxford : Butterworth-Heinemann, 1993.   		1993
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HD 9980.5 M9  8 WEEK LOAN  AVAILABLE
9
Mark
  The management and marketing of services
Mudie, Peter.
Oxford : Butterworth Heinemann, 1999.   		1999
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HD 9980.5 M9  8 WEEK LOAN  AVAILABLE
10
Mark
  The management of service operations.
Wright, J. Nevan.
London : Cassell, 1999.   		1999
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Reading Room Mezzanine  338.40685 WRI  4 WEEK LOAN  AVAILABLE
 BJL Reading Room Mezzanine  338.40685 WRI  4 WEEK LOAN  AVAILABLE
 BJL Reading Room Mezzanine  338.40685 WRI  4 WEEK LOAN  AVAILABLE
Click to view copies/volumes at all libraries
11
Mark
  Managing quality in the service sector.
Asher, Mike.
London : Kogan Page, 1996.   		1996
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HD 62.15 A8  8 WEEK LOAN  AVAILABLE
12
Mark
  Managing service operations : design and implementation
Hollins, Bill.
London : SAGE, 2006.   		2006
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HD 9992 H7  8 WEEK LOAN  AVAILABLE
13
Mark
  Managing service operations : design and implementation
Hollins, Bill.
London : SAGE, 2006. -Access this resource online 		2006
EBOOKS
14
Mark
  Owning and operating a service business.
Martin, Charles L.
  		 
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Reading Room Mezzanine  338.4068 MAR  4 WEEK LOAN  AVAILABLE
15
Mark
  Performance measurement in service industries : making it work
Fitzgerald, Lin.
London : Chartered Institute of Management Accountants, 1996.   		1996
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5549.5 P35 F5  8 WEEK LOAN  AVAILABLE
16
Mark
  Principles of services marketing and management.
Lovelock, Christopher H.
New Jersey : Prentice Hall, 1999.   		1999
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Teaching Reserve  658.8 LOV  UNTIL CLOSING  ASK at the Reading Room
17
Mark
  Quality management in the service industry.
Stebbing, Lionel.
New York : Ellis Horwood, [1994]   		1994
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HD 9980.5 S8  8 WEEK LOAN  AVAILABLE
18
Mark
  Quality of service : making it really work
Edvardsson, Bo, 1952-
London : McGraw-Hill Book Co., 1994.   		1994
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 E2  8 WEEK LOAN  AVAILABLE
19
Mark
  Service management : operations, strategy and information technology.
Fitzsimmons, James A.
Boston : Irwin, 1998.   		1998
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Teaching Reserve  658 FIT  UNTIL CLOSING  ASK at the Reading Room
20
Mark
  Service management : operations, strategy, information technology
Fitzsimmons, James A.
Boston, Mass. ; London : McGraw-Hill, 2011.   		2011
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HD 9980.5 F5  8 WEEK LOAN  AVAILABLE
 BJL 5th Floor  HD 9980.5 F5  8 WEEK LOAN  AVAILABLE
21
Mark
  Service management : strategy and leadership in service business.
Normann, Richard, 1943-
Chichester : John Wiley & Sons, Ltd., 2002.   		2002
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HD 9980.5 N8  8 WEEK LOAN  AVAILABLE
22
Mark
  Service operations management : improving service delivery
Johnston, Robert, 1953-
Harlow : Financial Times Prentice Hall, 2008.   		2008
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Reading Room 1st floor HDC  HD 9980.5 J7  4 WEEK LOAN  AVAILABLE
23
Mark
  Service operations management improving service delivery.
Johnston, Robert, 1953-
Harlow : Pearson, 2012. -Access this resource online 		2012
EBOOKS
24
Mark
  Service operations management : strategy, design, and delivery
Hope, Christine.
Harlow : Prentice Hall, 1997.   		1997
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 3rd Floor  TS 155 H7  8 WEEK LOAN  AVAILABLE
 BJL 3rd Floor  TS 155 H7  8 WEEK LOAN  AVAILABLE
25
Mark
  Service operations management the total experience
Parker, David.
Cheltenham : Edward Elgar Publishing, 2012. -Access this resource online 		2012
EBOOKS
26
Mark
  Services management : an integrated approach

London : Prentice Hall, 2003.   		2003
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HD 9980.5 S4  8 WEEK LOAN  AVAILABLE
 BJL 5th Floor  HD 9980.5 S4  8 WEEK LOAN  AVAILABLE
27
Mark
  Services marketing : a managerial perspective

Milton, Qld. : John Wiley & Sons, Australia, 2003.   		2003
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Reading Room 1st floor HDC  HD 9980.5 S4  4 WEEK LOAN  AVAILABLE
28
Mark
  Services marketing and management.
Gilmore, Audrey.
London. : Sage, 2003.   		2003
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HD 9980.5 G5  8 WEEK LOAN  AVAILABLE
29
Mark
  Services marketing management
Mudie, Peter.
Oxford : Butterworth-Heinemann, 2006.   		2006
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Reading Room 1st floor HDC  HD 9980.5 M9  4 WEEK LOAN  AVAILABLE
 BJL Reading Room 1st floor HDC  HD 9980.5 M9  4 WEEK LOAN  DUE 30-04-24
30
Mark
  Services marketing management : an international perspective.
Kasper, Hans.
Chichester : John Wiley & Sons Ltd., 1999.   		1999
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HD 9980.5 K1  8 WEEK LOAN  AVAILABLE
31
Mark
  Services marketing self-portraits : introspections, reflections, and glimpses from the experts

Chicago, Ill. : American Marketing Association, c2000.   		c2000
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HD 9980.5 S4  8 WEEK LOAN  AVAILABLE
32
Mark
  Understanding services management : integrating marketing, organisational behaviour, operations and

Chichester : Wiley, 1995.   		1995
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HD 9980.5 U5  8 WEEK LOAN  AVAILABLE
33
Mark
  Understanding services management : integrating marketing, organisational behaviour, operations and

Dublin : Oak Tree Press, 1995.   		1995
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Reading Room Mezzanine  338.4068 GLY  4 WEEK LOAN  AVAILABLE
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