Start Over Please hold this item Export MARC Display Return To Browse
 
     
Limit search to available items
Record: Previous Record Next Record
Author Price, Bill, 1950-
Title The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs / Bill Price, David Jaffe.
Publication Info San Francisco, Calif. : Jossey-Bass ; Chichester : John Wiley [distributor], c2008.



Descript xvii, 312 p. : ill.
Contents Introduction: Why We Wrote This Book. 1 Challenge Customer Demand for Service: Instead of Coping with Demand. 2 Eliminate Dumb Contacts: Instead of Handling Them Again and Again. 3 Create Engaging Self-Service: Instead of Preventing Contact. 4 Be Proactive: Instead of Waiting to Respond. 5 Make It Really Easy to Contact Your Company: Instead of Dodging the Bullet. 6 Own the Actions Across the Organization: Instead of Blaming Customer Service. 7 Listen and Act: Instead of Letting Customer Insights Slip Away. 8 Deliver Great Service Experiences: How to Delight Customers with Awesome Support When They Need It. Appendix A: Best Service Survey. Appendix B: Glossary. Appendix C: Bibliography. Notes. Acknowledgments. About the Authors. Index.
Note 400 annual accesses. UkHlHU
ISBN 9781118039397 (e-book)
9780470189085 (hbk.)
Click on the terms below to find similar items in the catalogue
Author Price, Bill, 1950-
Subject Consumer satisfaction.
Customer services -- Management.
Service industries -- Customer services.
Service industries -- Management.
Alt author Jaffe, David, 1963-
Descript xvii, 312 p. : ill.
Contents Introduction: Why We Wrote This Book. 1 Challenge Customer Demand for Service: Instead of Coping with Demand. 2 Eliminate Dumb Contacts: Instead of Handling Them Again and Again. 3 Create Engaging Self-Service: Instead of Preventing Contact. 4 Be Proactive: Instead of Waiting to Respond. 5 Make It Really Easy to Contact Your Company: Instead of Dodging the Bullet. 6 Own the Actions Across the Organization: Instead of Blaming Customer Service. 7 Listen and Act: Instead of Letting Customer Insights Slip Away. 8 Deliver Great Service Experiences: How to Delight Customers with Awesome Support When They Need It. Appendix A: Best Service Survey. Appendix B: Glossary. Appendix C: Bibliography. Notes. Acknowledgments. About the Authors. Index.
Note 400 annual accesses. UkHlHU
ISBN 9781118039397 (e-book)
9780470189085 (hbk.)
Author Price, Bill, 1950-
Subject Consumer satisfaction.
Customer services -- Management.
Service industries -- Customer services.
Service industries -- Management.
Alt author Jaffe, David, 1963-

Subject Consumer satisfaction.
Customer services -- Management.
Service industries -- Customer services.
Service industries -- Management.
Descript xvii, 312 p. : ill.
Contents Introduction: Why We Wrote This Book. 1 Challenge Customer Demand for Service: Instead of Coping with Demand. 2 Eliminate Dumb Contacts: Instead of Handling Them Again and Again. 3 Create Engaging Self-Service: Instead of Preventing Contact. 4 Be Proactive: Instead of Waiting to Respond. 5 Make It Really Easy to Contact Your Company: Instead of Dodging the Bullet. 6 Own the Actions Across the Organization: Instead of Blaming Customer Service. 7 Listen and Act: Instead of Letting Customer Insights Slip Away. 8 Deliver Great Service Experiences: How to Delight Customers with Awesome Support When They Need It. Appendix A: Best Service Survey. Appendix B: Glossary. Appendix C: Bibliography. Notes. Acknowledgments. About the Authors. Index.
Note 400 annual accesses. UkHlHU
Alt author Jaffe, David, 1963-
ISBN 9781118039397 (e-book)
9780470189085 (hbk.)

Links and services for this item: