LEADER 00000nam 2200241 a 4500
001 0787961566
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008 040804s2003 ca a r 001 eng
020 0787961566
040 CURLLC
050 4 HF 5415.5 G9
100 1 Gustafsson, Anders,|d1964 May 3-
245 10 Competing in a service economy :|bhow to create a
competitive advantage through service development and
innovation /|cAnders Gustafsson, Michael D. Johnson.
260 San Francisco, Calif. :|bJossey-Bass,|cc2003.
300 190p.
440 0 University of Michigan Business School management series
650 0 Customer services|xManagement.
650 0 Service industries|xTechnological innovations|xManagement.
650 0 Competition.
700 1 Johnson, Michael David.
