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Record:
Author
Sherman, H. David.
Title
Service productivity management : improving service performance using data envelopment analysis (DEA) / H. David Sherman, Joe Zhu.
Publication Info
New York : Springer, 2006.
Location/Availability
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LOCATION
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LOAN TYPE
STATUS
BJL 5th Floor
HD 9980.5 S5
8 WEEK LOAN
AVAILABLE
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Descript
328p. + 1 CD-ROM.
Note
Includes 1 CD-ROM.
ISBN
0387332111
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Author
Sherman, H. David.
Subject
Service industries -- Labor productivity.
Industrial productivity.
Work measurement.
Data envelopment analysis.
Alt author
Zhu, Joe, 1968-
Descript
328p. + 1 CD-ROM.
Note
Includes 1 CD-ROM.
ISBN
0387332111
Author
Sherman, H. David.
Subject
Service industries -- Labor productivity.
Industrial productivity.
Work measurement.
Data envelopment analysis.
Alt author
Zhu, Joe, 1968-
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HD 9980.5 S5
8 WEEK LOAN
AVAILABLE
Subject
Service industries -- Labor productivity.
Industrial productivity.
Work measurement.
Data envelopment analysis.
Descript
328p. + 1 CD-ROM.
Note
Includes 1 CD-ROM.
Alt author
Zhu, Joe, 1968-
ISBN
0387332111
Persistent link to this item
Click link and copy URL from browser navigation toolbar
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