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BJL CLASSMARK
KDL CLASSMARK
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BJL, Hull
KDL, Scarborough
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SUBJECTS (1-34 of 34)
Service Industries Management
1
Mark
The best service is no service : how to liberate your customers from customer service, keep them hap
Price, Bill, 1950-
San Francisco, Calif. : Jossey-Bass ; Chichester : John Wiley [distributor], c2008.
Access this resource online
c2008
EBOOKS
2
Mark
Business service firms, service space and the management of change.
Bryson, J. R., 1963-
Cambridge : Economic and social research centre in association with University of Cambridge, 1997.
1997
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL Reading Room Mezzanine
338.47 BRY
4 WEEK LOAN
AVAILABLE
3
Mark
Business services, the management of change and regional development in the United Kingdom : a corpo
Wood, Peter.
Cambridge : Economic and social research centre in association with University of Cambridge, 1995.
1995
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL Reading Room Mezzanine
338.47000941 WOO
4 WEEK LOAN
AVAILABLE
4
Mark
Competitive strategies for service organizations
Botten, Neil, 1946-
Basingstoke : Macmillan, 1999.
1999
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HD 9980.5 B7
8 WEEK LOAN
AVAILABLE
5
Mark
Contemporary services marketing management : a reader
London : Dryden Press, 1997.
1997
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415 C7
8 WEEK LOAN
AVAILABLE
6
Mark
Gemba Kaizen A Commonsense Approach to a Continuous Improvement Strategy
Imai, Masaaki, 1930-
New York : McGraw Hill, [2012]
Access this resource online
2012
EBOOKS
7
Mark
Improving service quality in the global economy : achieving high performance in public and private s
Milakovich, Michael E.
Boca Raton, Fla. : Auerbach, 2006.
2006
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL Teaching Reserve
658.562 MIL
UNTIL CLOSING
ASK at the Reading Room
8
Mark
The management and marketing of services.
Mudie, Peter.
Oxford : Butterworth-Heinemann, 1993.
1993
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HD 9980.5 M9
8 WEEK LOAN
AVAILABLE
9
Mark
The management and marketing of services
Mudie, Peter.
Oxford : Butterworth Heinemann, 1999.
1999
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HD 9980.5 M9
8 WEEK LOAN
AVAILABLE
10
Mark
The management of service operations.
Wright, J. Nevan.
London : Cassell, 1999.
1999
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL Reading Room Mezzanine
338.40685 WRI
4 WEEK LOAN
AVAILABLE
BJL Reading Room Mezzanine
338.40685 WRI
4 WEEK LOAN
AVAILABLE
BJL Reading Room Mezzanine
338.40685 WRI
4 WEEK LOAN
AVAILABLE
Click to view copies/volumes at all libraries
11
Mark
Managing quality in the service sector.
Asher, Mike.
London : Kogan Page, 1996.
1996
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HD 62.15 A8
8 WEEK LOAN
AVAILABLE
12
Mark
Managing service operations : design and implementation
Hollins, Bill.
London : SAGE, 2006.
2006
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HD 9992 H7
8 WEEK LOAN
AVAILABLE
13
Mark
Managing service operations : design and implementation
Hollins, Bill.
London : SAGE, 2006.
Access this resource online
2006
EBOOKS
14
Mark
Owning and operating a service business.
Martin, Charles L.
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL Reading Room Mezzanine
338.4068 MAR
4 WEEK LOAN
AVAILABLE
15
Mark
Performance measurement in service industries : making it work
Fitzgerald, Lin.
London : Chartered Institute of Management Accountants, 1996.
1996
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5549.5 P35 F5
8 WEEK LOAN
AVAILABLE
16
Mark
Principles of services marketing and management.
Lovelock, Christopher H.
New Jersey : Prentice Hall, 1999.
1999
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL Teaching Reserve
658.8 LOV
UNTIL CLOSING
ASK at the Reading Room
17
Mark
Quality management in the service industry.
Stebbing, Lionel.
New York : Ellis Horwood, [1994]
1994
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HD 9980.5 S8
8 WEEK LOAN
AVAILABLE
18
Mark
Quality of service : making it really work
Edvardsson, Bo, 1952-
London : McGraw-Hill Book Co., 1994.
1994
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.5 E2
8 WEEK LOAN
AVAILABLE
19
Mark
Service management : operations, strategy and information technology.
Fitzsimmons, James A.
Boston : Irwin, 1998.
1998
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL Teaching Reserve
658 FIT
UNTIL CLOSING
ASK at the Reading Room
20
Mark
Service management : operations, strategy, information technology
Fitzsimmons, James A.
Boston, Mass. ; London : McGraw-Hill, 2011.
2011
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HD 9980.5 F5
8 WEEK LOAN
AVAILABLE
BJL 5th Floor
HD 9980.5 F5
8 WEEK LOAN
AVAILABLE
21
Mark
Service management : strategy and leadership in service business.
Normann, Richard, 1943-
Chichester : John Wiley & Sons, Ltd., 2002.
2002
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HD 9980.5 N8
8 WEEK LOAN
AVAILABLE
22
Mark
Service operations management : improving service delivery
Johnston, Robert, 1953-
Harlow : Financial Times Prentice Hall, 2008.
2008
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL Reading Room 1st floor HDC
HD 9980.5 J7
4 WEEK LOAN
AVAILABLE
23
Mark
Service operations management improving service delivery.
Johnston, Robert, 1953-
Harlow : Pearson, 2012.
Access this resource online
2012
EBOOKS
24
Mark
Service operations management : strategy, design, and delivery
Hope, Christine.
Harlow : Prentice Hall, 1997.
1997
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 3rd Floor
TS 155 H7
8 WEEK LOAN
AVAILABLE
BJL 3rd Floor
TS 155 H7
8 WEEK LOAN
AVAILABLE
25
Mark
Service operations management the total experience
Parker, David.
Cheltenham : Edward Elgar Publishing, 2012.
Access this resource online
2012
EBOOKS
26
Mark
Services management : an integrated approach
London : Prentice Hall, 2003.
2003
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HD 9980.5 S4
8 WEEK LOAN
AVAILABLE
BJL 5th Floor
HD 9980.5 S4
8 WEEK LOAN
AVAILABLE
27
Mark
Services marketing : a managerial perspective
Milton, Qld. : John Wiley & Sons, Australia, 2003.
2003
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL Reading Room 1st floor HDC
HD 9980.5 S4
4 WEEK LOAN
AVAILABLE
28
Mark
Services marketing and management.
Gilmore, Audrey.
London. : Sage, 2003.
2003
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HD 9980.5 G5
8 WEEK LOAN
AVAILABLE
29
Mark
Services marketing management
Mudie, Peter.
Oxford : Butterworth-Heinemann, 2006.
2006
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL Reading Room 1st floor HDC
HD 9980.5 M9
4 WEEK LOAN
AVAILABLE
BJL Reading Room 1st floor HDC
HD 9980.5 M9
4 WEEK LOAN
DUE 30-04-24
30
Mark
Services marketing management : an international perspective.
Kasper, Hans.
Chichester : John Wiley & Sons Ltd., 1999.
1999
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HD 9980.5 K1
8 WEEK LOAN
AVAILABLE
31
Mark
Services marketing self-portraits : introspections, reflections, and glimpses from the experts
Chicago, Ill. : American Marketing Association, c2000.
c2000
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HD 9980.5 S4
8 WEEK LOAN
AVAILABLE
32
Mark
Understanding services management : integrating marketing, organisational behaviour, operations and
Chichester : Wiley, 1995.
1995
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HD 9980.5 U5
8 WEEK LOAN
AVAILABLE
33
Mark
Understanding services management : integrating marketing, organisational behaviour, operations and
Dublin : Oak Tree Press, 1995.
1995
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL Reading Room Mezzanine
338.4068 GLY
4 WEEK LOAN
AVAILABLE
34
Mark
What great service leaders know and do : creating breakthroughs in service firms
Heskett, James L.
Oakland, CA : Berrett-Koehler Publishers, Inc., [2015]
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More...
2015
EBOOKS