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BJL CLASSMARK
KDL CLASSMARK
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BJL, Hull
KDL, Scarborough
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SUBJECTS (1-3 of 3)
Service Industries Quality Control
1
Mark
Managing quality in the service sector.
Asher, Mike.
London : Kogan Page, 1996.
1996
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HD 62.15 A8
8 WEEK LOAN
AVAILABLE
2
Mark
Performance measurement in service industries : making it work
Fitzgerald, Lin.
London : Chartered Institute of Management Accountants, 1996.
1996
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5549.5 P35 F5
8 WEEK LOAN
AVAILABLE
3
Mark
Quality of service : making it really work
Edvardsson, Bo, 1952-
London : McGraw-Hill Book Co., 1994.
1994
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.5 E2
8 WEEK LOAN
AVAILABLE