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SUBJECTS (1-3 of 3)
Service Industries Quality Control
1
Mark
  Managing quality in the service sector.
Asher, Mike.
London : Kogan Page, 1996.  
1996
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HD 62.15 A8  8 WEEK LOAN  AVAILABLE
2
Mark
  Performance measurement in service industries : making it work
Fitzgerald, Lin.
London : Chartered Institute of Management Accountants, 1996.  
1996
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5549.5 P35 F5  8 WEEK LOAN  AVAILABLE
3
Mark
  Quality of service : making it really work
Edvardsson, Bo, 1952-
London : McGraw-Hill Book Co., 1994.  
1994
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 E2  8 WEEK LOAN  AVAILABLE
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