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SUBJECTS (1-3 of 3)
Service Level Agreements
1
Mark
  The complete guide to preparing and implementing service level agreements
Pantry, Sheila.
London : Library Association, 1997.  
1997
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Reading Room 1st floor HDC  Z 672 P1  4 WEEK LOAN  AVAILABLE
2
Mark
  Service level agreements : measuring cost and quality in service relationships.
Hiles, Andrew.
London : Chapman & Hall, 1993.  
1993
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 H6  8 WEEK LOAN  AVAILABLE
3
Mark
  Service level management : customer focused
Niessen, Jan.
London : Stationery Office/CCTA, 1997.  
1997
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.53 N6  8 WEEK LOAN  AVAILABLE
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