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Author Hiles, Andrew.
Title Service level agreements : measuring cost and quality in service relationships.
Publication Info London : Chapman & Hall, 1993.


LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 H6  8 WEEK LOAN  AVAILABLE

Descript 126p.
ISBN 0412542404
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Author Hiles, Andrew.
Subject Service-level agreements.
Total quality management.
Descript 126p.
ISBN 0412542404
Author Hiles, Andrew.
Subject Service-level agreements.
Total quality management.
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 H6  8 WEEK LOAN  AVAILABLE

Subject Service-level agreements.
Total quality management.
Descript 126p.
ISBN 0412542404

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