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Author Niessen, Jan.
Title Service level management : customer focused / Jan Niessen, Paul Oldenburg.
Publication Info London : Stationery Office/CCTA, 1997.


LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.53 N6  8 WEEK LOAN  AVAILABLE

Descript 106p.
ISBN 0113306911
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Author Niessen, Jan.
Series IT infrastructure library
ITIL
Subject Customer services.
Service-level agreements.
Alt author Oldenburg, Paul.
Descript 106p.
ISBN 0113306911
Author Niessen, Jan.
Series IT infrastructure library
ITIL
Subject Customer services.
Service-level agreements.
Alt author Oldenburg, Paul.
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.53 N6  8 WEEK LOAN  AVAILABLE

Subject Customer services.
Service-level agreements.
Descript 106p.
Alt author Oldenburg, Paul.
ISBN 0113306911

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