LEADER 00000nam  2200229 a 4500 
001    0029357012 
007    t  
008    990629s1990    xxua    rb    001   eng   
020    0029357012 
040    CURLLC 
050  4 HF 5415.5 Z4 
100 1  Zeithaml, Valarie A. 
245 10 Delivering quality service :|bbalancing customer 
       perceptions and expectations /|cValarie A. Zeithaml, A. 
       Parasuraman, Leonard L. Berry. 
260    New York :|bFree Press,|c1990. 
300    226p. 
650  0 Customer services. 
650  0 Service industries|xQuality control|xMathematical models. 
700 1  Parasuraman, A. 
700 1  Berry, Leonard L.,|d1942- 
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 Z4  8 WEEK LOAN  AVAILABLE