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Author Zeithaml, Valarie A.
Title Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry.
Publication Info New York : Free Press, 1990.


LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 Z4  8 WEEK LOAN  AVAILABLE

Descript 226p.
ISBN 0029357012
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Author Zeithaml, Valarie A.
Subject Customer services.
Service industries -- Quality control -- Mathematical models.
Alt author Parasuraman, A.
Berry, Leonard L., 1942-
Descript 226p.
ISBN 0029357012
Author Zeithaml, Valarie A.
Subject Customer services.
Service industries -- Quality control -- Mathematical models.
Alt author Parasuraman, A.
Berry, Leonard L., 1942-
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 Z4  8 WEEK LOAN  AVAILABLE

Subject Customer services.
Service industries -- Quality control -- Mathematical models.
Descript 226p.
Alt author Parasuraman, A.
Berry, Leonard L., 1942-
ISBN 0029357012

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