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Record:
Author
Gustafsson, Anders, 1964 May 3-
Title
Competing in a service economy : how to create a competitive advantage through service development and innovation / Anders Gustafsson, Michael D. Johnson.
Publication Info
San Francisco, Calif. : Jossey-Bass, c2003.
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LOCATION
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LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.5 G9
8 WEEK LOAN
AVAILABLE
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Descript
190p.
ISBN
0787961566
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Author
Gustafsson, Anders, 1964 May 3-
Series
University of Michigan Business School management series
Subject
Customer services -- Management.
Service industries -- Technological innovations -- Management.
Competition.
Alt author
Johnson, Michael David.
Descript
190p.
ISBN
0787961566
Author
Gustafsson, Anders, 1964 May 3-
Series
University of Michigan Business School management series
Subject
Customer services -- Management.
Service industries -- Technological innovations -- Management.
Competition.
Alt author
Johnson, Michael David.
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.5 G9
8 WEEK LOAN
AVAILABLE
Subject
Customer services -- Management.
Service industries -- Technological innovations -- Management.
Competition.
Descript
190p.
Alt author
Johnson, Michael David.
ISBN
0787961566
Persistent link to this item
Click link and copy URL from browser navigation toolbar
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