LEADER 00000nam  2200229   4500 
001    DAW17040741 
008    100720s2010    nju           000 0 eng|d 
020    047064754x 
020    9780470647547 
020    047064754x 
040    StDuBDS|beng|cStDuBDS 
050 00 HE7631|b.R45 2011 
082 04 384.0688|222 
100 1  Pinheiro, Carlos Andre Reis. 
245 10 Social network analysis in telecommunications /|cby Carlos
       Andre Reis Pinheiro. 
260    Hoboken, N.J. :|bWiley,|c2010. 
300    284p. 
440  0 Wiley and SAS business series 
650  0 Telecommunication|xCustomer services. 
650  0 Social networks. 
650  0 Customer relations|xTechnological innovations. 
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Reading Room Mezzanine  384.0688 PIN  4 WEEK LOAN  AVAILABLE