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Author Naumann, Earl.
Title Customer satisfaction measurement and management : using the voice of the customer.
Publication Info Ohio : Thomson Executive Press, 1995.


LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Teaching Reserve  658.812 NAU  UNTIL CLOSING  ASK at the Reading Room
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Descript 457 p.
ISBN 0538844396
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Author Naumann, Earl.
Subject Customer satisfaction -- Evaluation.
Customer service -- Management.
Alt author Giel, Kathleen.
Descript 457 p.
ISBN 0538844396
Author Naumann, Earl.
Subject Customer satisfaction -- Evaluation.
Customer service -- Management.
Alt author Giel, Kathleen.
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Teaching Reserve  658.812 NAU  UNTIL CLOSING  ASK at the Reading Room

Subject Customer satisfaction -- Evaluation.
Customer service -- Management.
Descript 457 p.
Alt author Giel, Kathleen.
ISBN 0538844396
Persistent link to this item
Click link and copy URL from browser navigation toolbar

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