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BJL CLASSMARK
KDL CLASSMARK
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Record:
Author
Berry, Leonard L., 1942-
Title
Discovering the soul of service : the nine drivers of sustainable business success.
Publication Info
New York : Free Press, c1999.
Location/Availability
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LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.5 B5
8 WEEK LOAN
AVAILABLE
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Descript
269p.
ISBN
0684845113
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Author
Berry, Leonard L., 1942-
Subject
Customer services -- Management.
Customer services -- Management -- Case studies.
Service industries.
Descript
269p.
ISBN
0684845113
Author
Berry, Leonard L., 1942-
Subject
Customer services -- Management.
Customer services -- Management -- Case studies.
Service industries.
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.5 B5
8 WEEK LOAN
AVAILABLE
Subject
Customer services -- Management.
Customer services -- Management -- Case studies.
Service industries.
Descript
269p.
ISBN
0684845113
Persistent link to this item
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