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Mark   Media Year
Customer Care    
      12 steps to success through services : a complete programme for winning and keeping customers / Barri BJL; HF 5415.5 H7   BOOK 1989
      Customers as partners : building relationships that last. BJL; HF 5415.5 B4   BOOK 1994
      Keeping customers for life. BJL; HF 5415.5 G3   BOOK 1992
      Managing quality customer service. BJL; HF 5415.5 M3   BOOK 1989
Customer Loyalty    
      Capturing customers' hearts : leave the competition to chase their pockets. BJL; HF 5415.525 C6   BOOK 2000
      Commitment-led marketing : the key to brand profits is in the customer's mind / Jan Hofmeyr and Butch BJL; HF 5415.525 H7   BOOK c2000
      Creating a sustainable brand : a guide to growing the sustainability top line / Henk Campher. Online materials  EBOOKS 2017
      Customer culture : how Fed Ex and other great companies put the customer first every day. BJL; HD 58.7 B2   BOOK 2002
9 additional entries    
Customer Loyalty Programs : The customer loyalty solution : what works (and what doesn't) in customer loyalty programs.; Hughes, Arthur Middleton.     
      The customer loyalty solution : what works (and what doesn't) in customer loyalty programs. BJL; HF 5415.126 H8   BOOK 2003
Customer Loyalty Programs Great Britain Case Studies    
      Scoring points : how Tesco continues to win customer loyalty / Clive Humby, Terry Hunt and Tim Philli BJL; HF 5415.525 H9   BOOK c2007
      Scoring points [electronic resource] : how Tesco is winning customer loyalty / Clive Humby and Terry Online materials  EBOOKS c2003
Customer Relations    
      12 steps to success through services : a complete programme for winning and keeping customers / Barri BJL; HF 5415.5 H7   BOOK 1989
      AI strategy for sales and marketing : connecting marketing, sales and customer experience / Katie Kin BJL; HF5415 .K52   BOOK 2022
      Brand storm : a tale of passion, betrayal and revenge. BJL; HD 59.2 M9   BOOK 2000
      Brilliant customer service / Debra Stevens. BJL; HF5415.5 .S7376 2010   BOOK 2010
82 additional entries    
Customer Relations Computer Network Resources : The customer revolution : how to thrive when customers are in control / Patricia B. Seybold with Ronni T. Marshak and Jeffrey M. Lewis.; Seybold, Patricia B.     
      The customer revolution : how to thrive when customers are in control / Patricia B. Seybold with Ronn BJL; HF 5415.5 S5   BOOK 2002
Customer Relations Data Processing    
      CRM automation. BJL; HF 5415.5 G6   BOOK c2002
      Digital customer experience engineering : strategies for creating effective digital experiences / Lar Online materials; HF5415.5 .W543 2021   EBOOKS 2021
      Digital customer experience engineering : strategies for creating effective digital experiences / Lar BJL; HF5415.5 .W54   BOOK 2021
Customer Relations Great Britain    
      Building a successful customer-service culture : a guide for library and information managers / edite BJL; Z 711 B9   BOOK 2002
      Customer management excellence. BJL; HF 5415.5 F2   BOOK c2003
      The lean supply chain : managing the challenge at Tesco / Barry Evans, Robert Mason. Online materials  EBOOKS 2015
Customer Relations Great Britain Case Studies : Customer management excellence.; Faulkner, Mike.     
      Customer management excellence. BJL; HF 5415.5 F2   BOOK c2003
Customer Relations Management    
      Accelerating customer relationships : using CRM and relationship technologies. BJL; HF 5415.5 S9   BOOK 2001
      Collaborative customer relationship management : taking CRM to the next level / Alexander H. Kracklau BJL; HF 5415.5 C6   BOOK c2004
      Converting customer value : from retention to profit / J.A. Murphy ... [et al.]. BJL; HF 5415.5 C7   BOOK c2006
      Creating customer delight : the how and why of CRM / Rakesh Seth, Kirti Seth. BJL; HF 5415.5 S4   BOOK 2005
29 additional entries    
Customer Relations Management Case Studies : Customer relationship management : the bottom line to optimizing your ROI / Jon Anton, Natalie L. Petouhoff.; Anton, Jon.     
      Customer relationship management : the bottom line to optimizing your ROI / Jon Anton, Natalie L. Pet BJL; HF 5415.5 A6   BOOK c2002
Customer Relations Management Research : Managing customer relationships : lessons from the leaders.; Economist Intelligence Unit.     
      Managing customer relationships : lessons from the leaders. BJL  BOOK 1998
Customer Relations Management Statistical Models : Customer relationship management : the bottom line to optimizing your ROI / Jon Anton, Natalie L. Petouhoff.; Anton, Jon.     
      Customer relationship management : the bottom line to optimizing your ROI / Jon Anton, Natalie L. Pet BJL; HF 5415.5 A6   BOOK c2002
Customer Relations Marketing : CRM automation.; Goldenberg, Barton J.     
      CRM automation. BJL; HF 5415.5 G6   BOOK c2002
Customer Relations Technological Innovations : Social network analysis in telecommunications / by Carlos Andre Reis Pinheiro.; Pinheiro, Carlos Andre Reis.     
      Social network analysis in telecommunications / by Carlos Andre Reis Pinheiro. BJL; HE7631 .R45 2011   BOOK 2010
Customer Relations United States History    
      Captains of consciousness : advertising and the social roots of the consumer culture / by Stuart Ewen BJL; HF 5813 U5 E9   BOOK 2001
      Captains of consciousness [electronic resource] : advertising and the social roots of the consumer cu Online materials  EBOOKS 2001
Customer Satisfaction    
      Capturing customers' hearts : leave the competition to chase their pockets. BJL; HF 5415.525 C6   BOOK 2000
      Customer-driven supply chains : from glass pipelines to open innovation networks / Andrew C. Lyons .. BJL; HD 38.5 C9   BOOK 2012
Customer Satisfaction Evaluation : Customer satisfaction measurement and management : using the voice of the customer.; Naumann, Earl.     
      Customer satisfaction measurement and management : using the voice of the customer. BJL  BOOK 1995
Customer Service    
      Implementing CRM : from technology to knowledge / David Jesse Finnegan, Leslie P. Willcocks. BJL; HF 5415.5 F5   BOOK c2007
      Intelligent enterprise : a knowledge and service based paradigm for industry. BJL  BOOK 1992
      Quality : sustaining customer service. BJL; HF 5415.5 T2   BOOK 1993
      Relationship marketing : successful strategies for the age of the customer. BJL; HF 5415 M1   BOOK 1993
      Service breakthroughs : changing the rules of the game / James L. Heskett, W. Earl Sasser, Christophe BJL; HF 5415 H5   BOOK 1990
Customer Service Great Britain : Quality : total customer service.; Taylor, Lynda King.     
      Quality : total customer service. BJL; HF 5415.5 T2   BOOK 1993
Customer Service Management    
      Contemporary services marketing management : a reader / edited by Mark Gabbott and Gillian Hogg. BJL; HF 5415 C7   BOOK 1997
      Customer first : a strategy for quality service. BJL  BOOK 1994
      Customer satisfaction measurement and management : using the voice of the customer. BJL  BOOK 1995
Customer Service Management Research : Managing customer relationships : lessons from the leaders.; Economist Intelligence Unit.     
      Managing customer relationships : lessons from the leaders. BJL  BOOK 1998
Customer Services    
      The age of intent : using artificial intelligence to deliver a superior customer experience / P.V. Ka BJL; HF5415.5 .K363   BOOK 2019
      The brave new service strategy : aligning customer relationships, market strategies, and business str BJL; HF 5415.5 G9   BOOK c2000
      Brilliant customer service / Debra Stevens. BJL; HF5415.5 .S7376 2010   BOOK 2010
      Building a service culture / Lifeskills International Ltd ; Lifeskills team of writers : Barrie Hopso BJL  BOOK c1999
45 additional entries    
Customer Services Bank Industry : Customer services : marketing and the competitive environment.; Mayall, Carol.     
      Customer services : marketing and the competitive environment. BJL  BOOK 1993
Customer Services Case Studies    
      Total quality service : how organizations use it to create a competitive advantage. BJL; HF 5415.5 B8   BOOK 1993
      Winning at service : lessons from service leaders / Waldemar Schmidt, Gordon Adler, Els van Weering. BJL; HF 5415.5 S3   BOOK c2003
Customer Services Communication Systems : Reaching the interactive customer : integrated services for the digital world / Mai-lan Tomsen, Ron Faith.; Tomsen, Mai-lan.     
      Reaching the interactive customer : integrated services for the digital world / Mai-lan Tomsen, Ron F BJL; HF5415.5   BOOK 2003
Customer Services Data Processing    
      Customer service on the Internet : building relationships, increasing loyalty, and staying competitiv BJL  BOOK 2000
      Data mining cookbook : modeling data for marketing, risk and customer relationship management. BJL; QA 76.9 D343 R9   BOOK 2001
Customer Services Great Britain : The consumer in public services : choices, values and difference / edited by Richard Simmons, Martin Powell and Ian Greener.     
      The consumer in public services : choices, values and difference / edited by Richard Simmons, Martin BJL; JK 329 C87 C7   BOOK c2009
Customer Services Management    
      The Apple experience : secrets to building insanely great customer loyalty / Carmine Gallo. Online materials  EBOOKS c2012
      The best service is no service : how to liberate your customers from customer service, keep them happ Online materials  EBOOKS c2008
      Competing in a service economy : how to create a competitive advantage through service development an BJL; HF 5415.5 G9   BOOK c2003
      Customer advisory boards : a strategic tool for customer relationship building. BJL; HF 5415.523 C3   BOOK c2003
20 additional entries    
Customer Services Management Case Studies    
      Best practices : building your business with customer-focused solutions. BJL  BOOK 1998
      Discovering the soul of service : the nine drivers of sustainable business success. BJL; HF 5415.5 B5   BOOK c1999
      Quality : sustaining customer service. BJL; HF 5415.5 T2   BOOK 1993
Customer Services Marketing Management    
      Services marketing management : a strategic approach. BJL; HD 9980.5 K1   BOOK c2006
      Services marketing [electronic resource] : managing the service value chain / Manfred Bruhn and Domin Online materials  EBOOKS 2006
Customer Services Moral And Ethical Aspects Great Britain : Equality in managing service delivery.; Collier, Rohan,     
      Equality in managing service delivery. BJL; HF 5415.5 C6   BOOK 1998
Customer Services Quality Control Case Studies : Best practices : building your business with customer-focused solutions.; Hiebeler, Robert.     
      Best practices : building your business with customer-focused solutions. BJL  BOOK 1998
Customer Services Quality Control Statistical Methods : Six Sigma : SPC and TQM in manufacturing and services / Geoff Tennant.; Tennant, Geoff.     
      Six Sigma : SPC and TQM in manufacturing and services / Geoff Tennant. BJL; TS 156 T2   BOOK 2001
Customer Services United States : Service America ! : doing business in the new economy.     
      Service America ! : doing business in the new economy. BJL  BOOK 1985
Customers    
      Can Amazon Deliver the Goods in Online Grocery War? [electronic resource] / Produced by Bloomberg Online materials  VIDEO STREAM 2013-
      Customer Service [electronic resource] / Produced by Inc. Online materials  VIDEO STREAM 2014
Customhouses England Early Works To 1800 : A whippe for the custome-house curre, or, A survey of Ieremiah Watts his scurrilous pamphlet, called An answer to quaeries, touching reducement of the excise to the customes.; Dakins, Thomas.     
      A whippe for the custome-house curre, or, A survey of Ieremiah Watts his scurrilous pamphlet, called Online materials  EBOOKS 1653
Customhouses England London Early Works To 1800 : An abstract of the grieuances of the poore clerkes of his Maiesties custome-house London : by reason of letters pattents lately obtained for the erecting of a new office called the office of clerke of the bils in all his Maiesties custome-houses of England, contained likewise in briefe in a petition by them exhibited vnto this honorable assembly: as also relating the grieuances and inconueniences that do arise thereby to many merchants and tradesmen of the Citie of London: as by certificates vnder the hands of neare three hundred of them (annexed to the said petition) may appeare: viz.     
      An abstract of the grieuances of the poore clerkes of his Maiesties custome-house London : by reason Online materials  EBOOKS 1621
Customs    
      Celebrations of death : the anthropology of mortuary ritual / Peter Metcalf, Richard Huntington. BJL; GN 486 H9   BOOK 1991
      Discovering English customs and traditions. BJL  BOOK 1969
      Mourning : the arts and living. BJL  BOOK 1981
      The Oxford book of death. BJL  BOOK 1987
3 additional entries    
Customs Administration : Basics of the international system of customs and tariffs.; Letterman, G. Gregory,     
      Basics of the international system of customs and tariffs. BJL; HF 1713 L6   BOOK 2001
Customs Administration Canada : Customs administration in Canada : an essay in tariff technology.; Blake, Gordon.     
      Customs administration in Canada : an essay in tariff technology. Departmental Locations; HJ 6751 B6   BOOK 1957
Customs Administration China    
      China's struggle for tariff autonomy, 1843-1938. BJL; HF 2316 W9   BOOK 1966
      The Chinese Maritime Customs : an international service, 1854-1950. BJL, Departmental Locations ; q HJ 7071 H1   BOOK 1977
      Trade and diplomacy on the China coast : the opening of the treaty ports, 1842-1854. BJL; DS 757 F1   BOOK 1969
      Trade and diplomacy on the China coast : the opening of the treaty ports, 1842-1854. Departmental Locations; DS 757 F1   BOOK 1953
Customs Administration Early Works To 1800 : Rules and directions given by Coll: Edmond Harvy, and the rest of the Commissioners for the Customs, to the collectors and other officers, to be by them observed, in collecting the customs, and the mannagement [sic] of their respective offices; England and Wales.     
      Rules and directions given by Coll: Edmond Harvy, and the rest of the Commissioners for the Customs, Online materials  EBOOKS 1655
Customs Administration England    
      An ordinance of the Lords and Commons assembled in Parliament : whereby commissioners are appointed f Online materials  EBOOKS 1643
      Whereas there are many and great abuses daily committed by the importing into and exporting out of th Online materials  EBOOKS 1643
Customs Administration England Early Works To 1800    
      An act for the continuance of the customs until the twenty sixth of March, in the year one thousand s Online materials  EBOOKS 1653
      The advantages of the tobacco trade.. Online materials  EBOOKS 1685?
      By the King. Whereas vve are giuen to vnderstand, that since our entrie unto this kingdome, many of o Online materials  EBOOKS 1603
      A calculate of tobacco imported in the port of London, with the respective losses of custom.. Online materials  EBOOKS 1694?
9 additional entries    
Customs Administration England Exeter History Sources : Local customs accounts of the Port of Exeter 1266-1321 / edited and translated with an introduction by Maryanne Kowaleski.     
      Local customs accounts of the Port of Exeter 1266-1321 / edited and translated with an introduction b BJL, Departmental Locations ; DA 670 D5 D49(N.S.36)   BOOK 1993
Customs Administration England History 14th Century : The English customs service, 1307-1343 : a study of medieval administration.; Baker, Robert Lewis.     
      The English customs service, 1307-1343 : a study of medieval administration. BJL; q AS 36 A51(51,vi)   BOOK 1961
Customs Administration England History Sources    
      The enrolled customs accounts (TNA:PRO E 356, E 372, E 364) 1279/80-1508/09 (1523/1524) : Part 1: E 3 BJL; q DA 20 L71(303)   BOOK 2004
      The enrolled customs accounts (TNA:PRO E 356, E 372, E 364) 1279/80-1508/09 (1523/1524) : Part 2: E 3 BJL; q DA 20 L71(306)   BOOK 2005
      The enrolled customs accounts (TNA:PRO E 356, E 372, E 364) 1279/80-1508/09 (1523/1524) : Part 3: E 3 BJL; q DA 20 L71(307)   BOOK 2005
      The enrolled customs accounts (TNA:PRO E 356, E 372, E 364) 1279/80-1508/09 (1523/1524). Part 4 : E 3 BJL; q DA 20 L71(313)   BOOK 2006
3 additional entries    
Customs Administration England Law And Legislation Early Works To 1800    
      An act for continuance of the customs : until the 26th of March, in the year 1653. Online materials  EBOOKS 1651
      An ordinance of the Lords and Commons assembled in Parliament. : Whereby commissioners are appointed Online materials  EBOOKS 1643
Customs Administration England London Early Works To 1800    
      An abstract of the grieuances of the poore clerkes of his Maiesties custome-house London : by reason Online materials  EBOOKS 1621
      Severall particulars shewing the many great conveniences of receiving the imposition or excise at the Online materials  EBOOKS 1650
      To the Right Honourable, the Lords and Commons assembled in Parliament: rules and directions proposed Online materials  EBOOKS 1660
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