LEADER 00000nam 2200229 a 4500
001 3540669426
007 t
008 020523s2000 xxu r 001 eng
020 3540669426
040 CURLLC
050 4 HF 5415.55 R3
245 00 Relationship marketing :|bgaining competitive advantage
through customer satisfaction and customer retention /
|cThorsten Hennig-Thurau, Ursula Hansen, editors.
260 New York :|bSpringer,|c2000.
300 459p.
650 0 Relationship marketing.
650 0 Customer services|xManagement.
650 0 Customer relations|xManagement.
700 1 Hennig-Thurau, Thorsten,|d1967-
700 1 Hansen, Ursula.
|