LEADER 00000nam 2200217 a 4500
001 1576752364
007 t
008 041007s2003 ca r 000 eng
020 1576752364
040 CURLLC
050 4 HF 5415.5 B4
100 1 Bell, Chip R.
245 10 Magnetic service :|bsecrets of creating passionately
devoted customers /|cChip R. Bell and Bilijack R. Bell.
260 San Francisco, Calif. :|bBerrett-Koehler Publishers,
|c2003.
300 169p.
650 0 Customer services.
650 0 Consumer satisfaction.
700 1 Bell, Bilijack R.,|d1972-
|