Another year of Customer Service Excellence success

The University Library has successfully retained its Customer Service Excellence (CSE) accreditation, marking its seventh successful assessment since 2019.

The Library also gained an additional Compliance Plus award, bringing its total to 18 Compliance Plus elements.

This achievement reflects the dedication of staff across the Library, with particular recognition given to its work on customer satisfaction and the partnerships it has developed across the University and beyond, which the CSE assessor described as "tremendous".

More information about the Customer Service Excellence scheme.