Library policies

Code of conduct

An overview of the Library’s Code of Conduct and expected standards of behaviour for all users.

Details of the complaints procedure, including how to raise informal or formal complaints and how personal data is stored in line with data protection requirements.

Customer engagement strategy

Discover how the University of Hull Library partners with customers to enhance services, drive improvement and deliver exceptional customer experiences.

Customer service

Details of the library's commitment to friendly, responsive service and partnership with users to maintain quality, improve services and support your needs.

Decolonisation statement

University Library statement regarding the decolonisation of collections and catalogues

Guidelines on donating materials to the Library, including our review process, collection priorities, space considerations and policy on unsolicited items.

Library regulations

Guidelines outlining Library membership, user rights and responsibilities, and regulations ensuring fair, accessible use of services and resources for all.

Service and business standards

Details of our service and business standards, outlining our commitment to quality, performance monitoring and continuous improvement for all users.